Customer Satisfaction Survey

We at StarQuest Customer Support are constantly striving to improve our service. We appreciate any feedback you have on our products, support and website. Please take a few minutes and fill out this survey. Thank you in advance!

On a scale of 1 (Poor/Disagree) to 5 (Excellent/Agree), please answer the following questions based on your experience with StarQuest Customer Support. In order to submit your answers successfully, please answer questions 1-9.

If you have any questions or comments, please send e-mail to support@starquest.com. 

Customer Satisfaction Survey
Please check all that apply.
I evaluated/bought the following products(s):
StarSQL Pro Server
StarSQL Enterprise Edition
Client Access for UNIX
StarPipes for AS/400
StarPipes/NT
StarPipes/UNIX
Data Replicator
CTRC
Disagree Agree
Poor Needs Improvement Fair Good Excellent
1. The problem was resolved to my satisfaction.
1 2 3 4 5 N/A
2. Service was prompt.
1 2 3 4 5 N/A
3. The product documentation was helpful.
1 2 3 4 5 N/A
4. If you bought the product, did your experience with Customer Support influence your decision?
1 2 3 4 5 N/A
5. If you did not buy the product, did your experience with Customer Support influence your decision?
1 2 3 4 5 N/A
6. The Customer Support Engineer was technically knowledgeable.
1 2 3 4 5 N/A
7. Customer Support was easy to reach.
1 2 3 4 5 N/A
8. The Customer Support Engineer was courteous.
1 2 3 4 5 N/A
9. The overall quality of service.
1 2 3 4 5 N/A
10. Name of the Customer Support Engineer. (optional)
Comments, max 1000 chars (optional):
Your Name (optional):
Your Company (optional):
Your Email Address (optional):

Thank you!!!