The Customer Support Engineer at StarQuest Ventures provides our customers with accurate, timely response and assistance with fulfilling their product deployment and diagnostic needs. Customer Support Engineers should have a comprehensive understanding of database administration, architecture and/or information technology. The successful candidate is customer-focused with a positive attitude and should be ready to quickly learn about StarQuest’s products and services. This is a 100% remote position. Candidates from throughout the United States are encouraged to apply.

Levels I and II Customer Support Engineer Responsibilities

Pre and post-sale customer support for StarQuest data replication products

Respond to current customer technical questions and resolve issues including software installation, diagnostics and upgrade

Proactive monitoring and tuning of customer deployments

Use the customer support ticketing system

Contribute to technical notes in in-house CRM

Be available for on-call support as needed outside of regular business hours

Assist with other tasks such as QA for new releases

Levels I and II Customer Support Engineer Qualifications and Skills

Strong command of Microsoft SQL and Microsoft SQL Server tools and Windows administration, specifically as it pertains to installing software

Familiarity with databases, networking, Windows administration

PowerShell and Unix shell scripting skills

Strong customer service orientation

Written and verbal communication skills

Impeccable attention to detail and thoroughness

Task orientation with strong time management skills

Expertise in handling sensitive and confidential information

Experience Requirements

Three or more years of experience in database administration, information technology, database architecture, or a related field

Experience with Linux and Windows Server environments

Experience with database technologies (e.g. Oracle, Db2, MySQL, Microsoft SQL Server, Snowflake, PostgreSQL)

Experience with cloud services (e.g. AWS, Microsoft Azure, Salesforce)

Structure and Compensation

The position is 100% remote, full-time and exempt

StarQuest will provide all necessary computer equipment

Employee is responsible for providing a suitable workspace

Employee will be assigned a fixed weekly schedule

The position occasionally entails working outside normal business hours, including nights and weekends based upon customer requirements

Salary commensurate with experience

Generous health insurance coverage and employee benefits

To Apply

Please submit your cover letter and resume via the “I’m Interested” button on our post here or following the link below. No phone calls please.

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