StarQuest is committed to serving customers with professional, informed, consultative support to make the most of your StarQuest solution. StarQuest combines the most modern support tools with traditional, knowledgeable and helpful technicians to help you install, configure, and resolve any challenges.
The StarQuest support team is a highly experienced group of technicians who are closely involved in the development and design of the products. We deliver end-to-end expertise and problem ownership: from host operating systems such as IBM z/OS or IBM i to the latest Windows and UNIX platforms, database management, networking and application development. We address issues with exceptional depth of knowledge and experience.
Get fast, professional responses to your inquiries and issues, and prompt attention to any bugs and issues from our network of technicians. We are available through multiple channels, including phone, email, self-service reference library, and on-line chat.
Enhance your support
StarQuest’s Extended Support Agreement (ESA) minimizes your staffing requirements while maximizing business security for your StarQuest solution. In addition to optimal performance and reliability, an ESA will give you:
- 24×7 support contact
- Defined SLAs
- StarQuest installation verification services
- Escalated treatment of support issues
- Proactive monitoring and maintenance
- Performance tuning
- Upgrade service performed by StarQuest
- Consistent application of time-tested best practices to ensure secure, reliable and efficient operation
Our expert technicians make your mission-critical operations hassle-free. Many of our customers find the StarQuest ESA to be a great value when balanced against the cost of allocating additional personnel or outside consulting resources to manage their StarQuest-related systems. The preventative maintenance included with an ESA helps avoid outages or unplanned costs. We provide assurance that your StarQuest installation is monitored and proactively maintained to save you time and headaches. Check out our blog What Expectations Do You Have for IT Support? on what to ask before deciding on a support contract.
Let us know if you want to learn more about your support options.